HEALTHCARE LANGUAGE SERVICES
Healthcare Translation & Interpreting Services
Help patients understand. Help providers communicate. Give your organization one reliable partner for healthcare language access.
EPIC Translations provides professional translation, on-site interpreting, over-the-phone interpreting, video remote interpreting and ASL services for hospitals, health systems, clinics and healthcare organizations — supporting clear communication across 200+ languages.
Translation • OPI • VRI • On-Site • ASL • 200+ Languages
Organizations accountable to the public already rely on EPIC.
Healthcare Language Access Requires More Than Translation
Healthcare organizations communicate with multilingual patients and families across appointments, admissions, clinical encounters, phone calls, patient documents, discharge instructions, digital content and ongoing care.
Managing those needs across separate vendors, departments and service channels can make language access difficult to coordinate, monitor and scale.
EPIC brings translation, interpreting and language technology together through a coordinated language-services model designed to help healthcare organizations deliver multilingual communication with greater consistency, visibility and control.
Translation
Professional human translation and Human-Reviewed AI Translation for patient communications, forms, educational materials, discharge information, websites, training content and other healthcare communications.
Interpreting
On-site, over-the-phone and video remote interpreting, plus ASL, for clinical encounters, appointments, admissions, consultations and other patient-provider interactions.
Language Operations Technology
Centralize multilingual requests, interpreter scheduling, translation projects, reporting and language-service administration through EPIC’s technology ecosystem.
Language Services for Healthcare Organizations
EPIC provides translation and interpreting services for the documents, conversations, clinical encounters and patient communications healthcare organizations manage every day.
Document Translation
Professional translation for patient-facing, clinical, administrative and organizational healthcare communications.
Human-Reviewed AI Translation
Scalable AI-assisted translation with professional human review for appropriate high-volume and recurring healthcare content.
On-Site Interpreting
Professional interpreters for appointments, consultations, admissions, procedures and other in-person healthcare interactions.
Over-the-Phone Interpreting (OPI)
Rapid access to interpreters for phone calls, scheduling, patient support and situations requiring immediate language assistance.
Video Remote Interpreting (VRI)
Visual remote interpreting for scheduled and on-demand healthcare communication across clinical and administrative settings.
American Sign Language (ASL)
ASL interpreting to support effective communication with Deaf and hard-of-hearing patients, families and other participants.
Supporting Healthcare Language Access & Effective Communication
Healthcare organizations serve patients and families with different language and communication needs. Meeting those needs can involve translated patient information, qualified interpreters, accessible communications and reliable processes for delivering language assistance across clinical and administrative settings.
EPIC helps healthcare organizations build practical language-service workflows around their patients, care settings and operational requirements—from translating patient-facing materials to providing interpreters for clinical encounters and supporting communication access for Deaf and hard-of-hearing individuals.
Our role is to provide the professional language resources, technology and operational support healthcare organizations need to implement and manage their language-access programs effectively.
Language Access
Translation and interpreting support for multilingual patients, families and healthcare communications.
Effective Communication
ASL and interpreting options that support communication with Deaf and hard-of-hearing patients and other participants.
Consistent Delivery
Centralized workflows help healthcare organizations coordinate requests, interpreters, translation projects and service activity across departments and locations.
Explore Language Access Resources →
One Language Program. Three Purpose-Built Platforms.
LANGUAGE OPERATIONS TECHNOLOGY
Healthcare language services can involve patient documents, interpreting sessions, multiple facilities, departments, users and recurring service requests. EPIC’s technology ecosystem helps centralize those activities while giving healthcare organizations greater visibility into how language services are requested, delivered and managed.
EPS
Enterprise Project System
Manage translation projects, files, workflows, project communication and delivery through EPIC’s client-facing translation management environment.
AITH
AI Translation Hub
Support appropriate high-volume and recurring multilingual content with AI-assisted translation workflows and professional human review when required.
SRH
Staffing Resources Hub
INTERPRETING OPERATIONS
Centralize interpreting requests, scheduling, virtual sessions, interpreter credentials, service activity and administrative visibility across healthcare locations and departments.
The right technology depends on the service. Healthcare organizations can use EPIC for a single translation or interpreting requirement—or coordinate recurring language services across departments, facilities and care settings.
Language Services Across Healthcare Settings
EPIC supports multilingual communication across patient care, administrative operations and healthcare programs.
Hospitals & Health Systems
Translation and interpreting support for admissions, clinical encounters, discharge communication, patient materials and system-wide language needs.
Clinics & Outpatient Care
Language support for appointments, consultations, scheduling, patient instructions and ongoing communication.
Behavioral Health & Human Services
Interpreting and translation for appointments, programs, assessments, educational materials and communication with patients and families.
Public Health Programs
Multilingual support for health information, community outreach, public communications, forms, programs and educational materials.
Patient Access & Support
Language assistance for scheduling, registration, intake, billing, customer service and other patient-facing interactions.
Digital Health & Patient Education
Translation and localization for patient portals, websites, educational content, training materials and other digital healthcare communications.
Built for the Operational Demands of Healthcare
HEALTHCARE LANGUAGE-SERVICE EXPERIENCE
Healthcare language services require more than linguistic capability. Healthcare organizations need dependable fulfillment, qualified language professionals, consistent processes, administrative visibility and a provider capable of supporting recurring needs across departments, facilities and service types.
EPIC brings those capabilities together through professional linguists and interpreters, dedicated project support and technology designed to manage multilingual communication at scale.
Since 2005
20+ years of continuous operation
200+ Languages
Language support for diverse patient populations
25,000+ Linguists
Global network of language professionals
Technology
Technology-supported healthcare language operations
Quality, Security & Accountability for Healthcare Language Services
Healthcare communications can involve sensitive information, clinical terminology, patient-facing content and materials where accuracy and confidentiality matter. EPIC uses structured workflows designed to support quality, security, traceability and consistent language-service delivery.
Qualified Language Professionals
Linguists and interpreters are matched to assignments based on language, service requirements, qualifications and relevant subject-matter experience.
Quality-Controlled Workflows
Translation workflows can incorporate professional review, terminology management and quality assurance appropriate to the content, intended use and project requirements.
Secure Operations
EPIC uses controlled technology and operational practices designed to protect client information throughout translation and interpreting workflows.
Reporting & Traceability
Technology-supported workflows provide visibility into translation projects, interpreting activity and language-service administration.
Healthcare Translation Services for Patient Communication & Operations
EPIC provides professional healthcare translation services for hospitals, health systems, clinics and healthcare organizations requiring accurate multilingual communication for patients, families, staff and organizational use.
Our translation workflows support materials ranging from patient forms and educational content to discharge information, correspondence, training materials, websites and other multilingual healthcare communications.
A Practical Partner for Healthcare Language Services
Whether your organization needs support for a single translation project, recurring interpreting, ongoing multilingual content or a broader language-access program, EPIC can structure services around your operational requirements.
Our team can review your languages, service types, expected volume, locations, departments, delivery requirements and existing language-access processes to develop an appropriate service model.
Healthcare Language Services FAQs
Find answers to common questions about healthcare translation, medical interpreting, language access, technology and multilingual communication for healthcare organizations.
What healthcare organizations does EPIC support?
EPIC supports hospitals, health systems, clinics, outpatient facilities, behavioral health organizations, public health programs and other healthcare organizations with multilingual communication needs. Services can be structured for individual projects, recurring requirements or broader language-service programs.
What language services are available for healthcare organizations?
EPIC provides professional human translation, Human-Reviewed AI Translation, on-site interpreting, over-the-phone interpreting (OPI), video remote interpreting (VRI), American Sign Language (ASL) interpreting and multilingual production services. Organizations can use individual services or combine them based on their language-access and communication needs.
How many languages does EPIC support?
EPIC supports more than 200 languages across translation and interpreting services. Availability can vary by service type, language, location and scheduling requirements.
Can EPIC support multiple hospitals, clinics or departments?
Yes. EPIC can structure language services across facilities, departments, programs and users. Our technology and administrative workflows can help centralize requests while providing visibility into translation projects and interpreting activity.
Does EPIC provide both scheduled and on-demand interpreting?
EPIC supports scheduled interpreting across on-site, VRI and ASL services, along with OPI and remote interpreting workflows designed for situations requiring rapid language access. Availability depends on the language, service type and scheduling requirements.
What types of healthcare documents can EPIC translate?
EPIC can translate patient forms, educational materials, discharge information, correspondence, training content, websites, administrative materials and other healthcare communications. For brochures, guides, forms and other publication-ready materials, EPIC also provides multilingual desktop publishing (DTP) to help preserve layouts, formatting and visual consistency across languages.
Does EPIC use AI for healthcare translation?
EPIC offers both professional human translation and Human-Reviewed AI Translation. The appropriate workflow depends on factors such as content type, risk, volume, intended use and organizational requirements. AI-assisted translation should not automatically be applied to every healthcare document. EPIC can help determine an appropriate workflow based on the content and its intended use.
How does EPIC manage healthcare translation and interpreting technology?
EPIC uses purpose-built platforms for different language-service workflows. EPS supports translation project management, AITH supports AI-assisted translation and human-review workflows, and SRH supports interpreting requests, scheduling, virtual sessions and service administration.
Can EPIC support healthcare language access across multiple locations?
Yes. Language services can be structured around multiple facilities, departments and service types. EPIC’s technology and administrative workflows can help healthcare organizations coordinate translation and interpreting activity across their operations.
Does EPIC support ASL and communication access for Deaf and hard-of-hearing patients?
Yes. EPIC provides American Sign Language (ASL) interpreting as part of its interpreting services. Service arrangements can be structured around the healthcare organization’s setting, scheduling requirements and communication needs.