ADA Language Access Services
ADA EFFECTIVE COMMUNICATION
Help individuals with disabilities access programs, services and information through effective, accessible communication. EPIC provides translation, interpreting and communication-access solutions designed to support individuals who are Deaf, hard of hearing, blind, have low vision, cognitive disabilities or other communication barriers.
Effective Communication Requires More Than Translation
ADA language access is not limited to translating written information. Organizations may need to provide communication in accessible languages, formats and modalities so individuals with disabilities can understand information, participate in programs and services, and communicate effectively.
EPIC supports a range of communication-access needs, including accessible multilingual materials, ASL and interpreting services, and accessible formats for individuals who are Deaf, hard of hearing, blind, have low vision, cognitive disabilities or other communication barriers.
Accessible Communication
Provide information in communication formats appropriate to the needs of the individuals being served.
ASL & Interpreting
Support communication with Deaf and hard-of-hearing individuals through qualified ASL and interpreting services.
Accessible Multilingual Materials
Translate public information, program materials and service communications into the languages needed by the communities an organization serves.
Accessible Formats
Support communication needs through formats such as large print, Braille, audio and accessible digital materials where required.
Consistent Access Across Services
Coordinate communication solutions across departments, facilities, programs and service channels.
Effective Communication
Help organizations provide communication that allows individuals with disabilities to understand information and participate in programs and services.
Effective Communication Across Public Programs & Services
ADA-related communication needs can arise wherever individuals access public programs, services and information. EPIC supports organizations with translation, interpreting and communication-access solutions across healthcare, education, government, social services and other public-facing environments.
Healthcare & Public Health
Support communication access for patients and families through interpreting, accessible multilingual materials and other communication solutions.
Government & Public Services
Support effective communication for public programs, benefits, notices, applications and services.
Education & Student Services
Provide language and communication support for students, families and educational programs.
Social Services & Community Programs
Support communication access for individuals navigating benefits, housing, community programs and other services.
Legal & Administrative Services
Support communication during administrative processes, appointments, meetings and other interactions where effective communication is required.
Public-Facing Organizations
Help organizations coordinate accessible communication across facilities, departments, programs and service channels.
Supporting Effective Communication Across Languages, Formats & Modalities
Organizations may need different communication solutions depending on the individual, program and setting. EPIC helps coordinate translation, interpreting and accessibility-focused communication services so information and services can be communicated effectively across languages, formats and communication needs.
Accessible Multilingual Communication
Translate public-facing information, program materials, service instructions and other communications into the languages needed by the communities being served.
ASL & Qualified Interpreting
Support communication with Deaf and hard-of-hearing individuals through ASL, on-site interpreting, video remote interpreting and other appropriate interpreting solutions.
Accessible Formats
Support information access through appropriate formats, including large print, Braille, audio and accessible digital materials when required.
Communication Across Service Settings
Coordinate communication solutions for appointments, meetings, programs, public services and other interactions where effective communication is important.
Support for Diverse Communication Needs
Address communication requirements involving Deafness, hearing loss, blindness, low vision, cognitive disabilities and other communication barriers.
Consistent Accessibility Across Programs
Help organizations coordinate language and communication services across departments, facilities, programs and service channels.
One Language Program. Three Purpose-Built Platforms.
TECHNOLOGY-SUPPORTED LANGUAGE ACCESS
Organizations managing ADA communication needs may need to coordinate translation, interpreting, accessibility requirements and recurring service activity across programs and departments. EPIC’s technology ecosystem supports these workflows through three purpose-built platforms.
EPS
Enterprise Project System
Manage translated documents, projects, workflows and delivery through EPIC’s translation management environment.
AITH
AI Translation Hub
Support appropriate translation workflows with AI-assisted technology and human review for quality and consistency.
SRH
Staffing Resources Hub
Coordinate OPI, VRI, ASL and on-site interpreting through a centralized platform for requests, scheduling, interpreter matching, credentials and reporting.
EPIC’s technology helps connect translation and interpreting workflows so organizations can coordinate language and communication services more consistently across programs, departments and service settings.
Built for the Operational Demands of ADA Language Access
OPERATIONAL EFFECTIVE COMMUNICATION
ADA communication needs can span multiple service types, locations, departments and communication modalities. EPIC uses structured workflows to help organizations coordinate translation, interpreting and accessibility-focused communication services consistently across programs and service settings.
Recurring Communication Support
Coordinate ongoing translation, interpreting and accessibility needs as programs, materials, appointments and service requirements change.
Interpreter Scheduling & Coordination
Manage OPI, VRI, ASL and on-site interpreting requests through structured scheduling and assignment workflows.
Multiple Communication Modalities
Coordinate language, interpreting and accessible-format services according to the communication needs of the individuals being served.
Program & Department Coordination
Support consistent communication access across departments, facilities, programs and service channels.
Secure Information Handling
Protect sensitive personal, medical, program and service information through controlled workflows and secure document handling.
Time-Sensitive Communication Needs
Coordinate interpreting and translation around appointments, meetings, public services, program deadlines and other time-sensitive requirements.
THE SCALE BEHIND EPIC’S LANGUAGE SERVICES
Since 2005
20+ years of continuous language-service operations
200+ Languages
Language support for diverse communities and programs
25,000+ Linguists
Global network of language professionals
Technology-Supported
Technology-enabled translation and language-access workflows
Quality, Security & Accountability for ADA Language Access
QUALITY, SECURITY & COMMUNICATION ACCESS
Organizations supporting individuals with disabilities need communication services that are accurate, appropriate to the individual’s needs and handled with care. EPIC uses structured workflows, qualified language professionals and controlled processes to support consistent translation, interpreting and communication-access services.
Qualified Language Professionals
EPIC coordinates professional linguists and interpreters appropriate to the language, communication modality and assignment requirements.
Communication-Appropriate Services
Match translation, ASL, interpreting and accessible-format services to the communication needs of the individuals being served.
Quality Review & Consistency
Use structured review processes to support accuracy, completeness and consistency across translated and adapted materials.
Secure Information Handling
Protect sensitive personal, medical, program and service information through controlled document and communication workflows.
Credential & Service Verification
Support appropriate interpreter qualifications, credentials and assignment requirements through structured service workflows.
Reliable Delivery & Documentation
Maintain organized workflows for recurring requests, assignments, translated materials and service activity across programs and departments.
Accessible Materials & Communication Services
Organizations may need to provide information in different languages, formats and communication modalities depending on the needs of the people they serve. EPIC supports translated materials, interpreting and accessibility-focused communication solutions across public programs, healthcare, education and other service environments.
Public Notices & Service Information
Accessible multilingual versions of public notices, service explanations, program information and other public-facing communications.
Forms, Applications & Intake Materials
Translation and accessibility support for intake forms, applications, enrollment materials, instructions and benefit-related communications.
Healthcare & Patient Communications
Support for multilingual and accessible healthcare communications, service information and materials used by patients and families.
Rights, Notices & Accessibility Information
Translate vital notices, rights statements, accessibility disclosures and other information individuals need to understand their services and communication options.
Community Outreach & Program Materials
Translate outreach documents, educational materials, program communications and service instructions for diverse communities.
Accessible Formats
Support communication through formats such as large print, Braille, audio and accessible digital materials, as appropriate to the project requirements.
A Practical Partner for ADA Language Access
Organizations supporting individuals with disabilities may need to coordinate multiple communication solutions across programs, departments and service settings. EPIC brings translation, interpreting, accessibility-focused communication and technology-supported workflows together to help organizations manage these needs through a consistent service model.
ADA Language Access Services FAQs
Have questions about ADA language access, effective communication, accessible materials or communication support for individuals with disabilities? Below are answers to common questions about EPIC’s services, workflows, accessibility requirements and project delivery.
What qualifications and experience do your ADA language access specialists have?
EPIC’s ADA language access services are delivered by professional linguists and accessibility specialists experienced in translating and adapting public-facing materials to support effective communication requirements. Specialists are selected based on language expertise, accessibility experience and familiarity with public-sector and healthcare requirements. Materials undergo structured quality review for clarity, accessibility and consistency.
Do you support ADA effective communication requirements?
Yes. EPIC provides language and communication services designed to support effective communication for individuals with disabilities, including accessible public notices, service communications, program information, communication-ready materials and other accessibility-focused content.
What types of documents can EPIC support?
Common materials include public notices, rights statements, service announcements, forms, applications, intake materials, program descriptions, eligibility information, instructions, policies, procedures, accessibility disclosures and community outreach materials.
How do you support accessibility, accuracy and consistency?
EPIC uses structured workflows that can include accessibility-focused language review, terminology consistency, plain-language adaptations where appropriate and quality assurance processes. These practices help maintain clear and consistent materials across programs and delivery channels.
Can EPIC support ADA audits, complaints or investigations?
EPIC can support organizations preparing materials for accessibility reviews, audits, complaints or investigations. Translation and communication-access workflows can incorporate documentation, review and delivery requirements associated with these processes.
How quickly can you deliver ADA language access materials?
Turnaround depends on the scope of the project, languages, communication modality, accessibility requirements and volume of materials. EPIC can accommodate both standard and expedited workflows for time-sensitive needs such as public notices, program launches, compliance deadlines and review timelines.
What types of organizations can use ADA language access services?
EPIC supports organizations providing public programs and services, including federal, state and local government agencies, courts and court-adjacent programs, healthcare and public-health organizations, educational institutions, workforce-development programs, housing and social-service organizations, and publicly funded nonprofits.
Do ADA language access services require certification or notarization?
Not necessarily. Certification or notarization requirements depend on the specific program, court, funding source or oversight body. If additional certification, affidavits or documentation are required, EPIC can incorporate those requirements into the project workflow.
Can EPIC provide both translation and interpreting services?
Yes. EPIC can support multiple communication needs, including multilingual translation, ASL, on-site interpreting, video remote interpreting and over-the-phone interpreting, allowing organizations to coordinate different communication services through one language-services partner.
How can we request a quote for ADA language access services?
Organizations can submit documents or project details through EPIC’s quote request process. Providing the languages, communication needs, service setting, accessibility requirements, materials and deadline helps EPIC determine the appropriate workflow and delivery approach.