Privacy Policy

Privacy Policy

Effective Date: January 01, 2024

EPIC Translations LLC (“Company,” “we,” “us,” or “our”) values your privacy. This Privacy Policy describes how we collect, use, store, and protect your personal information when you visit https://epictranslations.com (the “Website”) or engage with our services.

By using our Website or services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please discontinue use of our services.

1. Information We Collect

We collect the following types of personal information:

  • When requesting a quote: We collect your name, email address, and phone number.
  • Automatically collected data: Our server collects your IP address when you visit our Website.

We do not collect sensitive personal data such as medical, legal, or confidential translation information.

2. How We Collect Information

We collect personal information in the following ways:

  • Website Forms: When you request a quote or create a customer account.
  • Automatic Collection: When you visit our Website, we collect IP addresses for security and analytics.

3. Purpose of Data Collection

We collect personal data to:

  • Provide translation quotes and process projects.
  • Support customer inquiries and service requests.
  • Send marketing emails (with an option to unsubscribe).

We do not sell or share personal data with third parties.

4. Data Sharing & Third-Party Services

We do not share your personal data with third parties. However, we use the following third-party services for essential business functions:

  • Google Analytics – To analyze website traffic and improve our services.
  • PayPal – To process payments securely.

These third-party services have their own privacy policies governing the use of your data.

5. Data Storage & Security

We take data security seriously and protect personal information through:

  • Encryption: To safeguard data from unauthorized access.
  • Access Controls: Managed by a third-party hosting provider.

Your data is stored on a private cloud server.

6. Data Retention

  • For clients, we retain personal data for 1 year.
  • If you request deletion of your data, we will delete it immediately.

To request data deletion, email us at translate@epictranslations.com.

7. Your Rights & Control Over Data

Under GDPR and CCPA, you have the right to:
✔ Request access to the personal data we have about you.
✔ Request corrections to any inaccurate information.
✔ Request deletion of your data.

To exercise these rights, email translate@epictranslations.com.

8. Cookies & Tracking Technologies

  • We use Google Analytics for tracking website performance.
  • We do not use cookies for tracking or advertising purposes.

9. Children’s Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect data from minors.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

  • All updates will be posted on our Website.
  • We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy, please contact us at:

Email: translate@epictranslations.com
Address: 28175 Haggerty RD, STE 3139, Novi, MI 48377

Thank you for trusting EPIC Translations LLC with your language service needs!

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