Translation Process

1. Project Intake and Analysis

Every project begins with a thorough analysis of your source materials. We evaluate document type, subject matter, target languages, formatting requirements, and turnaround expectations. Our project managers identify the right team of linguists based on specialization, certification, and domain expertise.

2. Translation and Localization

Your project is assigned to native-speaking translators with verified expertise in your industry. They work with translation memory tools to maintain terminology consistency across all your documents. For AI-assisted projects, our GPT-4o engine produces an initial draft that is then thoroughly reviewed and refined by a human linguist.

3. Editing and Proofreading

A second linguist reviews the translation for accuracy, fluency, terminology, and adherence to your style guide. This step ensures the final product reads naturally in the target language while preserving the meaning and intent of the original.

4. Quality Assurance

Our QA team performs automated and manual checks for formatting, consistency, completeness, and compliance. Every deliverable undergoes a final review before reaching you, ensuring zero-error delivery aligned with ISO 17100 standards.

5. Delivery and Follow-Up

Completed projects are delivered in your preferred format with all original formatting preserved. Our team remains available for revisions, questions, and ongoing support. Translation memories are updated and stored for future projects, reducing costs and turnaround times.

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Interpreting Process

On-Site Interpreting

We match your assignment with a certified interpreter based on language pair, specialization, location, and compliance requirements. Our interpreters arrive prepared with pre-session briefing materials, and our scheduling technology provides real-time status updates from booking through completion.

Over-the-Phone Interpreting (OPI)

Connect with a qualified interpreter in under 60 seconds, 24/7/365. Our IVR system routes your call to the right language specialist instantly. All sessions are recorded for quality assurance, and AI-powered transcription creates searchable records of every interaction.

Video Remote Interpreting (VRI)

For situations requiring visual communication, including ASL and CART services, our VRI platform delivers face-to-face interpreting through a secure, browser-based video connection. No downloads required. Sessions can be scheduled in advance or requested on demand.