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Better Hotel Management Starts with Translating Your Policies

Better Hotel Management Starts with Translating Your Policies

EPIC Translations is no stranger to the hospitality industry.

As a leading provider of turnkey solutions for document translation services we recognize exactly how vital translation services can be for companies dedicated to hotel management and the travel industry. To support all aspects of hospitality operations, companies frequently turn to EPIC Translations. Our global network of more than 20,000 experienced human translators helps these companies effectively communicate policies to their multilingual stakeholders and staff.

For companies specializing in hotel management, as well as the travel industry as a whole, translation services can eliminate industry-specific pain points by making hotel policies available in the languages spoken by their staff. When multilingual employees are able to fully understand their specific roles — not to mention their company’s overall policies — they become much more engaged, and overall employee morale can improve. Translation services can also be a great benefit for custodial staff, giving them the tools they need to properly and thoroughly perform their jobs while elevating the cleanliness of their hotel.

Employee Engagement

Better Hotel Management Starts with Translating Your PoliciesTranslation services will also deliver better customer service, both for employees and customers. By translating company policies about employee roles, the expectations for multilingual employees become much clearer. When your staff has access to information in their primary language, they can better serve your customers’ needs. Likewise, multilingual guests can better understand what their trip will be like, as well as how to make the best use of their accommodations.

For these reasons and more, Good Hospitality Services, Inc. (GHSI) has come to heavily rely on the translation services EPIC provides. GHSI provides management services to four ownership groups and more than 20 hotels throughout the Midwest and Florida. These various hotels feature relationships with all the major hotel brands such as Hilton, Marriott and Choice Hotels. EPIC Translations has provided GHSI with document translation services that allow them to properly and effectively communicate with their multilingual stakeholders and employees.

We have been able to support GHSI’s need for document translations, resulting in better hotel operations such as sales and marketing, revenue management, accounting through centralized services, and human resources. With our dedication to the accurate translation of stakeholder documents, GHSI has been able to report net operating incomes at or above industry standards for each of its properties. And, most importantly, properties managed by Good Hospitality Services, Inc. consistently achieve outstanding guest services scores — most of which fall in the upper 15 percent, nationally.

Better Hotel Management Starts with Translating Your PoliciesMostansar Virk, EPIC Translations’ founder and CEO, is especially pleased with the way his team has handled the GHSI account. “We are extremely proud of our work with GHSI,” says Virk. “In our ever-increasingly multilingual society, we have helped GHSI to better communicate with their global stakeholders. By ensuring their Spanish-speaking employees receive effective communications, GHSI is able to deliver exceptional services to their clients, as well as hotel brands like Hilton, Marriott and Choice Hotels.”

EPIC Translations is committed to excellence in translation services for hotel management companies and the travel industry. If your business is part of this landscape, take a moment to reach out to EPIC Translations to see how we can improve your employee engagement and morale, your facility cleanliness, and your customer service.

The Ride translation services

EPIC Translations Wins Five-Year Contract with Ann Arbor Area Transportation Authority

EPIC Translations, a Detroit-area company that provides turnkey solutions for document translations services, is announcing its win of a five-year contract with the Ann Arbor Area Transportation Authority (AAATA). EPIC Translations works with recognized global brands and a variety of government agencies, delivering document translation, website localization, desktop publishing and software localization expertise.

With this contract, EPIC Translations will handle all of the AAATA’s document translation needs to better serve Ann Arbor area’s citizens. As the AAATA produces documents, EPIC Translations will use its global and local network of more than 20,000 highly experienced human translators to help create versions in Spanish, Chinese and Korean, among other languages.

“Public transportation is an essential service relied upon by many non-English-speaking residents in the Ann Arbor area,” says Mostansar Virk, founder and CEO of EPIC Translations. “We understand the need for those residents to be able to read schedules, postponements, closures and other related information that could affect their ability to get to their destinations on time.”

EPIC Translations has a industry leading project methodology in place. Their translators thoroughly read each document, determining its intention and target audience. They then identify any translation issues that may possibly arise, as not every word translates well into another language. Only then do they translate the document. It is then edited and proofread, then checked one last time, before being sent back to the client, ensuring a polished, professional experience with each document.

And while EPIC Translations works with businesses and agencies across the globe, they’re thrilled to be able to lend their experience and language proficiency to their nearby Michigan neighbors.


About EPIC Translations

EPIC Translations delivers document translation services in more than 150 languages. Their founder and CEO, Mostansar Virk, is well known in his industry, providing high-quality translation solutions for a range of global industries and government agencies since 2005. For more information, visit their website at, or call 734-786-8293.

Wayne Metro Community Association

Building Communities with Document Translation Services!

EPIC Translations provides turnkey solutions for document translation services, and some of the largest brands in the world have come to rely on our services. Our global network of experienced human translators currently exceeds 20,000, with a range of abilities that includes document translation, website localization, desktop publishing and software localization expertise. EPIC Translations’ services are designed to satisfy the needs of organizations that require contextually accurate document translation services, allowing them to maintain a competitive edge in a global marketplace.

Located in Detroit and Chicago, EPIC Translations translates a variety of documents into a vast array of languages that include — but not limited to — Spanish, French, Portuguese, Italian, Russian, German, Chinese, Japanese, Arabic, Hindi and Dutch. We exist to provide accurate document translation services to further the business goals of our global clients. But sometimes, clients seek out our services for more philanthropic reasons.

One such client is Wayne Metro Community Action Agency (Wayne Metro), a large and well known nonprofit dedicated to providing essential services, diversified programming and community resources to low- and moderate-income households in Wayne County, Michigan, home to the city of Detroit.

Wayne Metro has seen its budget grow from $100,000 to more than $30 million over the course of four decades. With more than 300 employees on hand, they currently oversee the operation of more than 50 community programs. And because so many of the people they serve and interact with have a native language other than English, it is important that they have materials their community members can read and understand.

Michelle Parnin, Wayne Metro’s graphic designer, was recently kind enough to speak to us about her experience working with EPIC Translations. Her multifaceted job finds her creating and updating all agency collateral (i.e. flyers, brochures, website banners, annual reports and more), as well crafting videos, assisting in event coordination and overseeing Wayne Metro’s departmental task delegation system. Michelle notes, “Working with EPIC Translations has been very helpful to our agency as a whole, because we are able to better communicate with the diverse community that we are serving.”

Wayne Metro Community Association

Prior to bringing EPIC Translations into the fold, Wayne Metro sometimes relied on multilingual employees to assist with translation needs, but often found themselves using Google Translate when attempting to reach out to non-English-speaking community members. “This limited our abilities greatly and didn’t allow us to serve a great portion of the people that so desperately needed our services.” Their correspondence with the local community simply wasn’t doing the job, and a better way to translate their materials was needed.

“Our agency does business with EPIC Translations because of the ease of communication, great customer service, and quality of product,” says Michelle. “EPIC Translations has always been able to provide document translation services quickly and efficiently to ensure we meet our deadlines and are able to carry on with the project.” This is praise we were more than happy to hear. According to Mostansar Virk of EPIC Translations, “We understand that our deadlines are our clients’ deadlines, so we work hard to ensure timely and on-budget delivery of turnkey solutions for professionally translated documents.”

Michelle is also quite happy to recommend our services to her colleagues or anyone else who needs document translation services. “We would be very willing to recommend EPIC Translations to anyone looking for a translation service. The turnaround on projects is quick, communication is efficient, and the finished product is accurate and thorough. Plus, the prices are very reasonable and they provide a multitude of options at different price points for different time frames.” She continues, “We have never had an issue with EPIC Translations, and we are very grateful for all the support they have provided us over time.”

And as Wayne Metro continues to grow, and as its roster of programs expands to include more essential services, so too is their expected reliance on EPIC Translations’ services. More and more of their community members have come to rely on them, and they need information in the correct language to get the most out of what Wayne Metro has to offer. “I would predict that our translation needs will continue to increase as the agency grows,” says Michelle.

With our continued success at Wayne Metro, EPIC Translations has provided turnkey document translation solutions for one of the most innovative Community Action Agencies in the entire country — and we’ve made it possible for all Wayne County community members to understand the services available to them. EPIC’s highly dependable team of human translators has helped it become a leader in document translation services for a wide range of industries, including manufacturing, construction, legal, engineering, software, pharmaceuticals — and now nonprofits. We are ready to use our expertise to help your company or organization create and/or publish professionally translated documents for your business needs — be they global or community based.

BrandSafway scaffolding

Translating Industrial Services for a Global Market?

Translating Industrial Services for a Global Market?

EPIC Translations is a turnkey solutions provider for document translation services, supporting some of the largest global brands. We have a network of more than 20,000 experienced human translators located throughout the world. Our translators are experienced in document translation, website localization, desktop publishing and software localization. EPIC Translations’ services satisfy the needs of our clients who require contextually accurate translation services to stay sharp in the competitive global marketplace.

Professional translation service

Located in Michigan and Illinois, EPIC Translations translates a variety of documents for a wide range of languages, including — but not limited to — Spanish, French, Portuguese, Italian, Russian, German, Chinese, Japanese, Hindi and Dutch. We exist to provide accurate document translation services to further the business goals of our global clients.

Recently, EPIC Translations was sought out by BrandSafway, a well-recognized global brand in the construction industry, which came to be after the 2017 merger of Brand Energy & Infrastructure Services and Safway Group.

BrandSafway delivers access and scaffolding systems, forming and shoring, industrial services, and related services to its nearly 30,000 customers. They employ 35,000 people in 30 different countries. Their target customers consist of industrial, commercial and infrastructure end markets. To execute their mission, BrandSafway sought quality-based document translation services from EPIC Translations.

Brandsafway scaffolding

BrandSafway’s Marketing Specialist recently agreed to provide feedback based on her experiences with EPIC Translations. According to her, “EPIC Translations provided — and continues to provide — BrandSafway with Document Translation and DTP services for technical documents and corporate communications in order to conduct presentable and professional business globally.”

“EPIC Translations provides timely responses, a thorough review process, and a turnkey final product. They are a team of experienced professionals that all global brands should have on their side.” When it comes to referrals, the Marketing Specialist stated that she is highly likely to recommend EPIC Translations to other departments within BrandSafway. According to Mostansar Virk of EPIC Translations, “Our business operations are highly scalable and ideally suited toward supporting global brands in their quest to stay sharp and competitive in the global marketplace.”

In addition to providing its’ customers with timely responses, EPIC Translations has the ability to provide a thorough review process of all documents and a ready-to-use final product that the client is able to put into production right away.

BrandSafway scaffolding

BrandSafway’s Marketing Specialist would like to communicate a message for global brands seeking professional-grade document translation services: “EPIC Translations has provided the utmost quality work for us repeatedly and will continue to do so in the future.”

Additionally, EPIC Translations never misses its deadlines. Our budgets are always kept in mind and understood to the fullest, allowing us to complete and deliver every project as promised.

BrandSafway expects to have the same level of document translation needs for the next year and, as such, will be working with EPIC Translations to publish production-ready technical manuals and corporate communications for their global operations.

The Marketing Specialist went on to say that she sought out help from EPIC Translations based on an internal recommendation when they came across a particularly challenging translation need for a Japanese client. At the end of the request, BrandSafway concluded that EPIC Translations provided their company with an extremely beneficial service based on a very aggressive deadline. The Marketing Specialist concluded that EPIC Translations exceeded their expectations entirely with the task at hand.

With our BrandSafway success, EPIC Translations has provided production ready document translation solutions for one of the largest companies in the construction industry. We have a first-rate and highly dependable team of human translators for languages from around the world and for a wide range of industries, including — but not limited to — manufacturing, construction, legal, engineering, software and pharmaceuticals. EPIC Translations understands that global brands are seeking document translation services that help them to shine in the global marketplace. We are ready to use our expertise to help your company publish professionally translated documents for your global business needs — and to stay a step ahead of your competitors.

ecSI 6 step translation protocol

6 Step Translation Protocol

Recently, one of our non-profit clients, United Way for Southeastern Michigan, approached us with a unique translation request. We have been working with them for nearly 4 years now, and all of their previous requests had been pretty straightforward falling within our normal translation workflow where the text was translated and later imported into Adobe InDesign for typesetting and design purposes.

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